AGBs - Oxford House College Australien
Englische Original AGBs von OHC AUSTRALIENStand 2025
Student refund requests must be in writing, addressed to the Admissions Office and include evidence
supporting the request. All requests will be responded to within 28 days of receipt of request. If a refund is
approved all refunds will be paid within 14 days of the approval. If OHC is unable to commence, continue or
complete the delivery of a course tuition fees will be refunded within 14 days. All refunds will be paid to the
person with whom OHC has a contract unless written authority is received by OHC to pay another party.
Visa Rejection
Tuition fees are refunded if a visa application is rejected. Enrolment and accommodation support fees are
not refundable. Where a student’s visa is refused in Australia making them ineligible to study for a course
they are currently studying, a refund of unused tuition will be granted on a pro rata basis.
Withdrawal
If an enrolment is cancelled more than 28 days prior to commencement of the course there will be a
cancellation fee equivalent to 25% of tuition fees paid. If an enrolment is cancelled within 28 days of
commencement of the course, or the student does not commence on the agreed date, or withdraws from
the course once it has commenced there will be no refund. Where a student has been granted a deferral
prior to commencement of a course or trimester/semester, tuition paid will be transferred to the
subsequent study period. Where the student does not take up his/her place in the subsequent study
period, a refund will only be payable if the student visa is not granted. Where a student’s enrolment is
cancelled because of misbehaviour or breaching of visa conditions there will be no refund.
Accommodation
Accommodation fees will be refunded provided two weeks’ notice is given before the commencement date
of the homestay. If students cancel accommodation within two weeks before homestay commences, two
weeks homestay fees will be deducted from the refund. Once in homestay, students must give two weeks’
notice; otherwise, two weeks homestay fee will be deducted from the refund. Provider default is covered
by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001. In the unlikely event that OHC is
unable to deliver your course in full, you will be offered a refund of any unused course money you have
paid to date. The refund will be paid to you within 14 days of the day on which the course ceased being
provided. Alternatively, you may be offered enrolment in an alternative course at no extra cost to you. You
have the right to choose whether you would prefer a full refund of unused course fees, or to accept a place
in another course. If you choose placement in another course, we will ask you to sign a document to
indicate that you accept the placement. If OHC is unable to provide a refund or place you in an alternative
course the Tuition Protection Service (TPS) will place you in a suitable alternative course at no extra cost to
you, or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manag
